Shipping & Returns

Ordering and Shipping:

All orders are shipped either by UPS Ground or USPS, depending on the order.  If you prefer expedited shipping please call 1·866·245·5718 or 1·406·837·2399 and ask to speak to the shipping department.

Orders are processed in 5-7 business days.

Our shipping costs for retail customers are based on the dollar amount of the order:

Estimated postage rates quoted. If actual postage fees are significantly less than quoted, we may reduce postage at our discretion. Handling fees apply to all orders. Credit cards will not be charged until actual day of shipment.

Expedited shipping service is available upon request. You must call 866-245-5718 Monday thru Friday 9:00am – 5:00pm MST to speak with the shipping department for availability of product and added shipping charges.

For additional information email cs@bigforkbaycottonco.com or call 1·866·245·5718 or 1·406·837·2399.

• Packages cannot be tracked through USPS. Therefore we will not be able to process any refunds 90 days from the actual shipping date for lost packages.
• The shipping charges do not include any customs or duty charges.

Wholesale Domestic, Canadian or International Shipping:

Shipping costs for wholesale orders will be determined at the time of shipment and will consist of actual shipping costs plus a small fee for handling.

Returned Goods:

CLAIMS MUST BE REPORTED WITHIN FIVE (5) DAYS AFTER RECEIPT OF GOODS.

Please check all merchandise when received for errors in shipping and damages. Call immediately at 406-837-2399, fax at 406-837-2369 or email us at sales@bigforkbaycottonco.com.

All undamaged merchandised must meet the following conditions:

• Currently stocked and priced.
• In original packaging.
• In suitable condition for resale.

Your claim must have the following information:

• Internal order number such as original invoice number
• Date of shipment.
• Reason for return request.

When we receive this information via phone or fax, we will give you return approval. Please do not send your merchandise until you receive return approval. Our receiving department is instructed to refuse unauthorized returns.

Items shipped by an error on our part will be given full credit. A 25% restocking fee may be charged on all other merchandise. All returns must be packed suitably to prevent damage. All credits must be taken within 90 days. Credits
will be deleted from your account after that period unless other arrangements have been made.

Back Orders:

We will automatically back order merchandise not shipped in the original order for wholesale accounts. If you do not want your order to be automatically back ordered you must notify us within 5 days of receiving your shorted order.

CANCELLATIONS:

If you wish to cancel any item from an order, please contact us immediately. If the goods have already been shipped, we cannot intercept them en route. Please remember that all goods have been ordered and allocated for you and will ship as soon as available. Refused merchandise: shipping charges incurred will be your responsibility and a 25% restocking fee may be charged back to your account on all refused orders.